Privacy Policy
Effective date: 6 November 2026. This policy explains how ProLaser Restoration (Pty) Ltd, trading as Major Laser, collects, uses, and protects your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Information We Collect
We collect personal information only when you voluntarily provide it to us through our contact and quote request form. The information we collect includes:
We do not collect sensitive personal information as defined under POPIA (such as race, health data, financial records, or biometric data).
- Name — to address you correctly and personalise our response.
- Phone number and/or email address — to contact you regarding your enquiry or quote.
- Message content — details of your cleaning or restoration enquiry.
- Location or service address — where provided, to assess travel and service feasibility.
2. How We Use Your Information
Your personal information is used solely for the following purposes:
We will not use your information for unsolicited marketing, and we will not sell, rent, or share your personal information with third parties for their own marketing purposes.
- To respond to your enquiry or quote request.
- To schedule and coordinate laser cleaning services.
- To follow up on a previous service or enquiry if required.
- To comply with any legal obligations applicable to our business.
3. Data Retention
We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law.
Once the retention period has lapsed, your information will be securely destroyed or de-identified.
- Enquiry records — retained for up to 12 months after the last interaction, then securely deleted.
- Service records — retained for up to 5 years for accounting and warranty purposes, in line with South African legal requirements.
4. Your Rights Under POPIA
As a data subject under the Protection of Personal Information Act 4 of 2013 (POPIA), you have the following rights:
Information Regulator (South Africa)
Website: inforegulator.org.za
Email: inforeg@justice.gov.za
- Right to access — you may request a copy of the personal information we hold about you.
- Right to correction — you may request that inaccurate or incomplete information be corrected.
- Right to deletion — you may request that your personal information be deleted, subject to any legal retention obligations.
- Right to object — you may object to the processing of your personal information in certain circumstances.
- Right to lodge a complaint — you have the right to lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.
6. Privacy Enquiries and Contact
If you have any questions about this Privacy Policy, wish to exercise your rights, or want to report a concern about how your personal information is handled, please contact us:
We will respond to all privacy-related requests within 30 days, as required by POPIA.
- Business: ProLaser Restoration (Pty) Ltd (trading as Major Laser)
- Registration No.: 2026/817560/07
- Email: info@majorlaser.co.za
- Phone: 079 305 6921
- Service area: Langebaan and the West Coast, Western Cape, South Africa
We will respond to all privacy-related requests within 30 days, as required by POPIA.